Company Policy

Did you ever want a nanny cam to check on your babysitters, surveillance camera to keep an eye on employees or how about a hidden camera to check on a suspicion of a cheating spouse? Look no further, we have just what you need!

 

We at Spy-Equipment-Hq strive to offer our customers the best products at the best possible prices. Due to the nature of the products, returns will not be accepted unless the product is found to be defective or unless otherwise explicitly stated on the specific Spy-Equipment-Hq product page.

All returns, refunds, or exchanges must be approved by Spy-Equipment-Hq before any products are returned.

We have implemented this policy because of the misuse of our former liberal return policy. A few unscrupulous people have ordered our products for specific short term uses and then returned the product in a condition that would not allow us to resell. We test all of our products before shipping. Your satisfaction is our number one concern. If you have any question regarding our products, please contact us.

RETURN POLICY: All our hidden cameras, surveillance equipment, and other hi-tech products are special ordered by the person ordering and are NOT subject to cancellations. Due to the nature of our product line, returns will only be accepted for products damaged upon shipment to the customer*. All returns must be authorized by Spy-Equipment-Hq before product(s) is returned. All products must be returned in the original packaging. Spy-Equipment-Hq will replace, refund, or credit your account for returned product(s) at Spy-Equipment-Hq's discretion.

*Special exceptions may be made on a case by case basis determined by Spy-Equipment-Hq. In this event, returns are subject to deductions for shipping costs and a 30% restocking charge and must be returned within a five (5) day period from date of receipt of product(s). NO refunds will be given for products returned without explicit permission from Spy-Equipment-Hq.

Any return must be authorized by a representative of Spy-Equipment-Hq and under no circumstances will returns be accepted otherwise. Authorization and shipping instructions must be obtained from Spy-Equipment-Hq. No returns will be authorized after five (5) business days of receipt of product(s) by the customer.

SHIPPING & HANDLING CHARGES ARE NON-REFUNDABLE.

REQUESTS TO RETURN PRODUCTS MUST BE OBTAINED FROM SPY-EQUIPMENT-HQ WITHIN A FIVE (5) DAY PERIOD AFTER THE CUSTOMER HAS RECEIVED THE PRODUCT(S).

WARRANTY: We guarantee all Spy-Equipment-Hq products to be free of defects in workmanship and material for 90 days (unless manufacturer's warranty is longer). We will replace or repair the product(s) at our option providing there is no evidence of customer misuse, or alteration.

 
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