Spy-Equipment-Hq strive to offer our customers the best products
at the best possible prices. Due to the nature of the products,
returns will not be accepted unless the product is found to be
defective or unless otherwise explicitly stated on the specific
Spy-Equipment-Hq product page.
All returns, refunds, or
exchanges must be approved by
Spy-Equipment-Hq before any products are returned.
We have implemented this
policy because of the misuse of our former liberal return policy.
A few unscrupulous people have ordered our products for specific
short term uses and then returned the product in a condition that
would not allow us to resell. We test all of our products before
shipping. Your satisfaction is our number one concern. If you
have any question regarding our products, please contact us.
RETURN POLICY: All our
hidden cameras, surveillance equipment, and other hi-tech
products are special ordered by the person ordering and are NOT
subject to cancellations. Due to the nature of our product line,
returns will only be accepted for products damaged upon shipment
to the customer*. All returns must be authorized by
Spy-Equipment-Hq before product(s) is returned. All products
must be returned in the original packaging.
Spy-Equipment-Hq will replace, refund, or credit your account
for returned product(s) at
*Special exceptions may
be made on a case by case basis determined by
Spy-Equipment-Hq. In this event, returns are subject to
deductions for shipping costs and a 30% restocking charge and
must be returned within a five (5) day period from date of
receipt of product(s). NO refunds will be given for products
returned without explicit permission from
Any return must be authorized
by a representative of
Spy-Equipment-Hq and under no circumstances will returns be
accepted otherwise. Authorization and shipping instructions must
be obtained from
Spy-Equipment-Hq. No returns will be authorized after five (5)
business days of receipt of product(s) by the customer.
SHIPPING & HANDLING CHARGES
REQUESTS TO RETURN PRODUCTS
MUST BE OBTAINED FROM
SPY-EQUIPMENT-HQ WITHIN A FIVE (5) DAY PERIOD AFTER THE CUSTOMER
HAS RECEIVED THE PRODUCT(S).
WARRANTY: We guarantee all
Spy-Equipment-Hq products to be free of defects in workmanship
and material for 90 days (unless manufacturer's warranty is
longer). We will replace or repair the product(s) at our
option providing there is no evidence of customer misuse, or